We want you to love your whiSpr experience! If for any reason it didn’t work out, we’re here to help with a simple and efficient return or exchange process. Please read the following policy carefully to ensure a smooth return.
Important Notice: Authorized Returns Only
All returns must be authorized and accompanied by a Return Merchandise Authorization (RMA). Any items sent to the address listed on your original package will not be processed as returns or exchanges. This address is managed by a third-party fulfillment center and is not a return address.
To ensure your return is handled correctly, you must contact us at returns@shopwhispr.com to obtain an RMA before shipping anything.
Return Policy
- Eligibility: Returns and exchanges must be initiated within 7 days of receiving your product. Products must be in new, unused condition, including all original parts and packaging (instructions carton, sleeves, velvet insert, etc.).
- Authorization Required: An RMA is required for all returns and exchanges. Unauthorized returns will not be processed.
- Shipping Costs: Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
- Exchanges: The first exchange per order is fee-free. For subsequent exchanges or refunds, a $7 restocking fee will apply.
- Availability: Exchanges are subject to size availability. If your requested size is unavailable, store credit will be issued.
- Timeline: Approved returns must be shipped within 7 days of receiving the RMA form. The total return timeline is 14 days.
How to Return or Exchange Your whiSpr
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Request an RMA:
- Contact us at returns@shopwhispr.com within 7 days of receiving your order.
- Provide your Name, Order Number, Product Size(s), and indicate whether you’d like a refund or exchange.
- Specify the reason for return (e.g., wrong size, defective product, or other).
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RMA Approval:
- Once your request is approved, we will email you the RMA form with detailed return instructions.
- You must include the completed RMA form in your return package.
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Complete the RMA Form:
- Fill out the RMA form we send to you and include it in your return package.
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Repack the Merchandise:
- Ensure all items are securely repacked in their original packaging. Damaged or incomplete returns may be disqualified.
- Include all original parts: instructions, sleeves, velvet insert, etc.
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Ship Your Return:
- Once you receive the RMA form, you must ship your return within 7 days.
- Use a trackable shipping method for peace of mind.
Refunds
- Processing: Refunds are issued to your original payment method within 5-7 business days after receiving and inspecting your return.
- Notification: You will receive a confirmation email once your refund has been processed.
- Exclusions: A $7 restocking fee applies to all refunds.
Key Reminders
- Unauthorized Returns: Any items sent to the address listed on your original package or shipped without an RMA will not be processed as returns or exchanges.
- Strict Time Limits: Once you receive the RMA form, you have 7 days to ship your return. Returns shipped after this window will not be accepted.
- Damaged or Missing Parts: Products that are damaged or incomplete may not qualify for a return or exchange.
- Store Credit: Store credit will be issued for returns when the requested size is unavailable.
Need Assistance?
We’re here to help! For any questions or concerns about your return or exchange, email us at returns@shopwhispr.com.
